Refund policy

30 nights to decide

Sleep on it. If something is not right, tell us within 30 days of delivery and we will refund or replace it. You do not need a reason - "it did not suit me" is enough.

What condition items need to be in

Pillows, sleep masks, blankets and pillowcases can be returned used. These are things you have to actually sleep on to judge, and we would rather you tried them properly. Please send them back reasonably clean, and in the original packaging if you still have it. Electricals - the wake light and the sound machine - must come back complete with their cables, adapters and accessories.

How to start a return

Email us with your order number and a short note about what went wrong. We reply within one business day with a prepaid return label and instructions. Please do not send anything back before you have that label, as unlabelled parcels cannot be matched to an order.

Who pays for return shipping

We pay if the item is faulty, damaged, incorrect, or not as described. For a change of mind, $6.95 is deducted from your refund to cover the return label. There is no other restocking or handling fee.

Refund timing

We process refunds within two business days of your return arriving at our warehouse, to your original payment method. Your bank or card issuer then takes a further 3-10 business days to show the money in your account. We will email you when the refund has been issued.

Damaged or faulty on arrival

Photograph the item and the packaging and email us within 72 hours of delivery. We will ship a replacement immediately and we do not ask you to send the damaged item back. If you would prefer a refund instead, just say so.

Exchanges

For a different size or colour, we refund the original item and you place a new order. This is faster than holding an exchange, because the replacement ships straight away rather than waiting for your return to arrive.

What is not covered

Items reported more than 30 days after delivery; damage caused by misuse, alteration, or washing against the care instructions; the weighted blanket returned without its cover; and free gifts or promotional items, which have no cash value.

If something goes wrong, talk to us first

If you are unhappy with an order, please email us before contacting your bank. We can almost always resolve it faster than a dispute can, and we would rather fix the problem than argue about it.